Wednesday, 17 April 2024
WorldThe regulation of artificial intelligence. A tool for the human

The regulation of artificial intelligence. A tool for the human

One of the topics that is becoming more and more recurrent is that of artificial intelligence, which has been abruptly incorporated into all the activities of life in society. At first, it was introduced almost imperceptibly into economic life, starting automating customer service processes or generating predictive and e-commerce algorithms. We have also perceived it as Internet users, when browsing search engines or interacting on our social networks, bringing us closer to topics, goods and services that match our preferences, interests and needs.

It has made its appearance in the scientific and research field, in which it has created a revolution due to all the possibilities that open up thanks to its use, as well as in the world of culture and even the arts, which have also witnessed the capabilities of artificial intelligence, seeing multiple recreations and reinterpretations generated from other works, regardless of the controversies it has aroused around the originality of the academic and scientific products derived from its use.

In the classroom it is increasingly common to hear from our students about its use to prepare works and tasks, as well as to study the topics that are of interest to them, just as in offices and offices, by writing a simple email and even the formulation of sophisticated queries, which allow the generation of various inputs necessary for decision making. The world of culture and even the arts have also witnessed the capabilities of artificial intelligence, seeing multiple recreations and reinterpretations generated from other works.

Consequently, we can affirm that our daily lives are increasingly immersed in this global trend that, although it has its starting point in the technological sector, has rapidly permeated the economic, scientific, political, cultural and social spheres, among others. .

As happens with all changes and more of a social order, this irruption has aroused multiple opinions and concerns, some of them with catastrophic visions, in which a fear is perceived, a sensation of displacement of the human by the machine that is natural and feasible. In many cases, other visions show a total openness to this technology, making use of these tools with complete freedom and, without taking into account, whether consciously or unconsciously, the legal, ethical or moral implications of their use and among these two positions we can find a wide range of nuances on which we could dwell without a doubt.

One of these concerns is found in work life, which is being remodeled by the adoption of artificial intelligence in the business world and business in general. In this field, there is no doubt that we are in a relevant transition period, in which some jobs are susceptible to falling into disuse in light of the automation provided by these tools. According to the consulting firm Accenture, some examples of these positions that may decline with the use of artificial intelligence in companies are postal employees, cashiers and store workers, editors and journalists, telemarketing operators, data analysts and legal assistants. , among others.

It is clear that jobs that perform administrative functions are those that are at greatest risk from automation, however, according to a study by the World Labor Organization (ILO), called “Generative AI and Jobs: A global analysis of potential effects on job quantity and quality”the biggest impact of this technology will most likely not be job destruction, but rather potential changes in the quality of jobs, particularly work intensity and autonomy.

However, it has also been highlighted by several specialists that while some jobs are susceptible to falling into disuse, there is another that is being created or is gaining momentum around these activities, such as commercial and security intelligence analysts. computer science, specialists in artificial intelligence, environmental sustainability and machine learning, among others. The above, regardless of the fact that there are other groups, such as managers, professionals and technicians, whose risk from exposure to artificial intelligence is lower. Artificial intelligence can interpret, reinterpret, relate and analyze any amount of data, but it lacks creativity, compassion, empathy or communicating with human beings and gaining their trust, so those jobs in which so-called artificial intelligence are used Soft skills are unlikely to be replaced by these tools.

Specific cases in which we have been able to observe the complexity that this panorama can have are in the recent strikes of actors and scriptwriters in the United States, related to the use of the digitized image of artists or the use of ChatGPT in the development of scripts. , are an example of the new topics to consider in labor relations and business strategies.

In all the cases that we have touched on throughout this short reflection, what is clear is that we are faced with an unstoppable phenomenon, which has come to transform many aspects of our lives, which does not have to be interpreted in a negative way, far from catastrophic, however, it is essential to regulate from an ethical and legal point of view the use of these tools, so that they are used as such and do not represent a risk of displacement or alienation of humanity. To do this, the participation of the State is required, as a guarantor of policies that support an orderly and fair transition, weighing not only market reasons, but also workers and consumers, through training programs and a adequate legal and social protection, without failing to consider companies and educational institutions, with the aim of generating comprehensive measures that allow an ethical and responsible transition, with the participation of everyone.

I do not want to leave my reflection without highlighting one of the conclusions reached by the ILO in this study, in the sense that the results of the technological transition are not predetermined. It is humans who are behind the decision to incorporate such technologies and it is humans who must guide the transition process.

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